1.       INTRODUCTION

1.1. This Privacy Policy explains how Paper Stories Pty Ltd (“Paper Stories”, “we”, “us” or “our”) collects, uses and protects your personal information when you visit or use www.paperstories.co.za (the “Website”), contact us, or purchase products from us.

1.2. This Privacy Policy should be read together with our Terms & Conditions, Shipping Policy and Refund Policy.

​

2.       INFORMATION WE COLLECT

2.1. Depending on how you use the Website, we may collect personal information including your name, email address, telephone number, billing and delivery address, order details and information you provide when contacting us.

2.2. When you visit the Website, certain technical information may also be collected automatically, including your IP address, browser and device information, pages visited, and information about how you interact with the Website.

2.3. We do not ordinarily collect or retain your full payment-card details. Payments are processed through third-party payment providers, who may collect and process payment information in accordance with their own privacy policies.

​

3.       HOW WE USE YOUR INFORMATION

3.1.    We use your personal information where reasonably necessary to:

3.1.1. process, fulfil and deliver your orders;

3.1.2. process payments and provide invoices and order confirmations;

3.1.3. communicate with you and respond to enquiries;

3.1.4. provide customer support;

3.1.5. operate, maintain and improve the Website;

3.1.6. protect the Website against fraud, misuse and security threats; and

3.1.7. comply with our legal and regulatory obligations.

3.2.    Where permitted by law, we may also use your information to send you marketing communications about Paper Stories, including new products, collections and promotions. You may unsubscribe from marketing communications at any time.

​

4.       COOKIES

4.1.  “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

4.2. The Website uses cookies and similar technologies to enable essential functionality, improve your browsing experience and, where applicable, understand how visitors use the Website.

4.3. Some cookies are necessary for the Website to function, while others may be used for analytics or marketing purposes.

4.4. You can manage or disable cookies through your browser settings and, where applicable, through the cookie-consent options provided on the Website. Disabling certain cookies may affect the functionality of the Website.

​

5.       SHARING YOUR INFORMATION

5.1. We do not sell your personal information.

5.2. We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our services, including:

5.2.1 Wix.com, which provides the Website and e-commerce infrastructure used by Paper Stories. Wix may process personal information on our behalf in providing these services. To read Wix's Privacy Policy visit https://www.wix.com/about/privacy .

5.2.2. payment service providers;

5.2.3. courier and delivery providers;

5.2.4. technology, hosting, analytics and other service providers used in connection with the Website; and

5.2.5. professional advisers or government and regulatory authorities where required or permitted by law.

5.3. Certain service providers may process or store information outside South Africa. Where applicable, we will take reasonable steps to ensure that such transfers comply with applicable data protection laws.

​

6.       PROTECTION AND RETENTION OF INFORMATION

6.1. We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access or disclosure.

6.2. We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or where retention is required or permitted by law.

​

7.       YOUR RIGHTS

7.1. Subject to applicable law, you may have the right to request access to personal information we hold about you and to request that inaccurate information be corrected or, where legally permitted, deleted.

7.2. You may also object to certain uses of your personal information, including direct marketing, or withdraw consent where processing is based on consent.

7.3. If you would like to exercise your rights relating to your personal information, please contact us through the contact information below.

​

8.       THIRD-PARTY WEBSITES

8.1. The Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third parties and recommend that you review their privacy policies before providing personal information to them.

​

9.       CHANGES 

9.1 We may update this Privacy Policy from time to time to reflect changes to our business, Website, services or applicable law.

​

10.      CONTACT US

10.1. For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at orders@paperstories.co.za .